Incessant Technologies, an NIIT Technologies company, helps global organizations realize their digital integration goals through the agile delivery of enterprise iBPM solutions. Incessant’s BPM Practice has unmatched certification levels in the industry, thereby providing highly experienced teams on customer engagements.
Incessant is the largest niche global BPM services vendor, specializing only in this field. Our focus is 100% on 2 technology platforms; Pega & Appian. With 700+ employees and delivery centres in North America, ANZ, APAC and EMEA, we empower companies to accelerate business growth by transforming the consumer experience, and creating lasting value.
In May 2017, Incessant acquired a 55% stake in RuleTek LLC, a BPM architecture services company based in North America with a track record of successful implementations for Fortune 500 companies. This acquisition strengthens Incessant’s digital integration capabilities, expands its footprint in North American market, and adds near-shore capabilities to its existing delivery model.
NIIT Technologies is a leading global IT solutions organization-servicing customers across the Americas, Europe, Asia and Australia. Differentiated on the strength of its industry expertise, NIIT Technologies services clients in travel and transportation, banking and financial services, insurance, manufacturing and media verticals, offering a range of services including Application Development and Maintenance, Infrastructure Management, and Business Process Management. Focused on Digital Services, the Company is helping businesses design agile, scalable and digital operating models. NIIT Technologies adheres to major global benchmarks and standards of quality and Information Security.
To be the undisputed leader in digital integration and agile delivery of enterprise iBPM solutions:
We do this by:
Mr Arvind Thakur is director of Incessant's Board and is the CEO and Joint Managing Director of NIIT Technologies Ltd, a global IT solutions and business services organization. He has led the business to the category of top providers. In 2012 he was conferred the prestigious global Gold Stevie award as Executive of the Year in the computer services category.
He serves on the boards of the NIIT's overseas subsidiaries and is the Chairman of the domestic joint venture with ESRI Inc. He is also a director on an innovative venture, Hole-in-the Wall Education Ltd, enabling technology to be deployed for educating the masses, and serves on the Board of Management of NIIT University, a not for profit institution. He is active in industry forums and an elected member of the Nasscom Executive Council.
Mr Thakur graduated in engineering from IIT- Kharagpur where he received the Institute Silver medal for ranking first in the department. Thereafter he pursued post-graduation in Industrial Engineering and started his career with BHEL, before joining NIIT in 1985.
Mr Vijay Madduri is Whole-Time Director of the Board, and Chief Executive Officer of Incessant Technologies. Vijay's goal is to provide the organizational direction and strategize growth plans for corporate expansion. He is focused on strengthening & evolving the company's business model towards achieving the vision of becoming "the best" BPM end to end solutions provider globally.
Vijay serves on the boards of the Incessant's overseas subsidiaries and has more than two decades of experience in managing large scale projects for marquee clients in the US, Europe, Middle East, Asia and Australian markets. Before founding Incessant Technologies, Vijay has had extensive experience in setting up and growing BPM practice at other organizations and has played multiple roles in the areas of Business Development, Client Services, Delivery and People Management focusing on the Banking, Financial Services and Insurance segments. He also brings substantial domain experience to the practice including eLearning, Content Management System (CMS), Health Care, Financials (Credit Cards) and System Management Software.
Vijay holds an MBA from University of Texas at Austin and an MS in Computer Science from University of North Texas.
Sudir Singh is Director of Incessant's Board and the CEO designate at NIIT Technologies. He is currently taking over CEO related responsibilities from Arvind Thakur, CEO and Joint MD, NIIT Technologies.
Sudhir comes with a rich and varied experience of over 22 years. Prior to his current role, he was with Genpact where he was the Chief Operating Officer of the IT Services & Capital Markets Business. He played a key role in the acquisition and subsequent integration of Headstrong Technologies between 2012-2014 as SVP and Managing Director of the integrated Genpact Headstrong Capital Markets business.
Earlier he spent close to a decade at Infosys in the US. He started off as a BDM in the US and subsequently became the South-West US Geo Head, an Invitee to the Infosys Management Committee in various sales and account management roles in BFS, leading to become the Head of their Global Payments and Cards Practice. He started his career at Hindustan Lever where he ran the flagship sales regions of Mumbai and Gujarat, and earned the Chairman’s award for ‘exceptional performance’.
Sudhir holds an MBA from the Indian Institute of Management, Kolkata and has a Bachelor of Technology degree from Indian Institute of Technology (BHU) Varanasi.
Mr. Murali Darapureddy is Whole-Time Director of the Board, and Chief Operating Officer of Incessant Technologies. Murali manages Operations, Finance, Corporate Affairs and Strategic Alliances at Incessant. He is instrumental in establishing sustainable & profitable operating procedures and control across the continents of Incessant's operations and is directly responsible for the bottom-line and for driving process excellence in Delivery and Operations. In his current role he reports to the Organization Leadership on Business Performance & Forecasting, Budgeting as well as on Key Performance Indicators.
He brings in a combined experience in Manufacturing and Information Technology Industries. Prior to Incessant, he has essayed various diversified roles such as BPM Architect, Program Manager, Business Development, Client Relationship Management etc. for the size of USD 5 Million BPM Accounts and Practice Director for the size of 25Mn / 500 people BPM practices. He also has had immense experience in building hugely successful bottom-up BPM practices which included setting up CoEs, Alliance / Program Management Offices with different BPM product vendors.
Murali holds an M.Tech Degree from IIT, Kharagpur and holds number of other IT certifications such as PMP from PMI, Sun Certified Java Professional (SCJP), Pega CSA, Pega Certified Methodology Black Belt (CMBB) and Pega Certified Architect for CPM (PEGACCA). He has also been a Certified Pega Trainer on Fast Track and Bootcamp courses and has delivered Pega/PRPC training to more than 250 Pega professionals across the globe.
Amit Kumar Garg
Amit Kumar Garg is Director of Incessant's Board and the Chief Financial Officer (CFO), NIIT Technologies. In his current role, he is leading the global finance function for NIIT Technologies. Amit Garg brings over 20 years of extensive experience having worked as Director-Finance in Fidelity International and American Express Financial Centre in India. He started his professional career in India with PricewaterhouseCoopers in Audit & Business Advisory Services. Prior to taking up the appointment with NIIT Technologies he was the Regional Finance Director and CFO at Intertek India, the South Asian arm of the leading international provider of quality and safety services, and served on the board of the entity. He has extensive experience in Corporate Finance, Corporate Restructuring, Cash Management, Compliance, and Controllership, as well as in driving value creation through operations optimization and managing strategic initiatives.Amit is a Chartered Accountant and holds a Master of Business Administration degree from MIT Sloan School of Management, Cambridge.
Chief Executive Officer
As the Leader and CEO of Incessant Technologies, Vijay's goal is to provide the organizational direction and strategizes growth plans for corporate expansion and is focused on strengthening & evolving the company's business model towards achieving the vision of becoming "the best" BPM end to end solutions provider globally, with core focus on Quality and 100% delivery on time.
Distilled from decades of experience in managing large scale projects for marquee clients in the US, Europe, Middle East, Asia and Australian markets, he professes the following maxim:
"Customer Focus, Experienced & Passionate Consultants with Effective Leadership, Good People Management lead to Happy and Successful Customers that automatically translates into a successful Services Organization"
Before founding Incessant Technologies, Vijay has had extensive experience in setting up and growing BPM practice at other organizations and has played multiple roles in the areas of Business Development, Client Services, Delivery and People Management focusing on the Banking, Financial Services and Insurance segments. He also brings substantial domain experience to the practice including eLearning, Content Management System (CMS), Health Care, Financials (Credit Card), System Management Software, Networking, (Cisco Routers and Switches), Cable TV servicing, and Telephony servicing.
Vijay holds an MBA from University of Texas at Austin and an MS in Computer Science from University of North Texas
Chief Operating Officer
As Chief Operating Officer, Murali manages Operations, Finance, Corporate Affairs and Strategic Alliances at Incessant. He is instrumental in establishing sustainable & profitable operating procedures and control across the continents of operation and is directly responsible for the bottom-line and for driving process excellence in Delivery and Operations.
In his current role he reports to the Organization Leadership and Investors on Business Performance & Forecasting, Budgeting as well as on Key Performance Indicators. He also focuses on competency development and is the key pivot for the continuous learning initiatives at Incessant.
He brings in a combined experience in Manufacturing and Information Technology Industries. Prior to Incessant, he has essayed various diversified roles such as BPM Architect, Program Manager, Business Development, Client Relationship Management etc. for the size of USD 5 Million BPM Accounts and Practice Director for the size of 25Mn / 500 people BPM practices.
He also has had immense experience in building hugely successful bottom-up BPM practices which included setting up CoEs, Alliance / Program Management Offices with different BPM product vendors.
Murali holds an M.Tech Degree from IIT, Kharagpur and holds number of other IT certifications such as PMP from PMI, Sun Certified Java Professional (SCJP), Pega CSA, Pega Certified Methodology Black Belt (CMBB) and Pega Certified Architect for CPM (PEGACCA).
He has also been a Certified Pega Trainer on Fast Track and Bootcamp courses and has delivered Pega/PRPC training to more than 250 Pega professionals across the globe.
Global Head - Sales & Customer Success
As the Global Head of Sales and Customer Success, Adrian leads the growth strategy for Incessant. The strategy is made up of three key elements: attract and develop the best talent in the industry,deliver excellence to customers and foster lasting relationships with both customers and partners.Incessant's exemplary delivery track record and it's longevity of customer relationships, is testament to the growth it has achieved today and will achieve in the future.
Adrian has an extensive career in IT, where he has held senior leadership positions in Corporate IT, Leading Software Organisations and Professional Services Businesses. Before joining Incessant Technologies, Adrian served as Vice President of Services UK &I for CA Technologies. Prior to this role, Adrian held the position of Regional Leader of Consulting for the UK & Nordics at Pegasystems. At Pegasystems, he was responsible for the solution framing, selling and delivery of a wide range of BPM, CRM and Business Transformation Platforms for leading Blue Chip customers in all multiple sectors.
Adrian is based out of London, UK.
Chief Delivery Officer
As Chief Delivery Officer, Nutan is responsible for the innovations and technical vision of the organization. At Incessant, he specialises in diversifying into new technological areas and building in-house competencies around them. With his strong Product Development background, he also focuses on the strategy for GTM Solutions and incubating Intellectual Property at Incessant.
Prior to joining Incessant, he was a Principal Software Architect at OpenText and worked on various OpenText products, such as WEM, Portal, Social, Media Manager and Tempo Note. He has more than 15 years of experience in areas such as Enterprise Content Management (ECM), e-commerce, mobile and UI development.
Prior to his stint at OpenText, Nutan worked as a Software Architect by providing solutions and implementations in technologies based on J2EE, .NET and c/c++ to many customers in BFSI, Telecom and Retail space.
Being a technology and gadget geek, he likes to keep himself up to date on the latest and what's what in technology. As a wise adage says - "Learning never exhausts the mind"...
Nutan has completed his Graduation and Master of Science (Software Systems) from BITS, Pilani.
Malcolm J. Barnes
SVP of Sales - ANZ & APAC
As Senior Vice President for APAC, Malcolm will lead Incessant’s growth and consolidation in this significant and diverse region.
Malcolm brings a track record of leadership, innovation and transformation across a range of industries and management positions to Incessant. With experience in Banking & Finance, CPG, Manufacturing, Telco, Utilities and Asset Management as CEO, CIO, and Program Director he is well positioned to support our clients address the challenges they face in today’s disruptive and fast moving business environment.
Prior to joining Incessant Malcolm led major business and technology transformations at Bank of America, Komatsu, Ausgrid (formerly Energy Australia) and Vodafone. Significant programs he led included Product transformation, ERP led business transformation, IT transformation and Digital transformations. Most recently he was an Account Director at a major Indian technology company, where he worked with customers to ensure they optimised outcomes from their investment in outsourcing arrangements across a wide range of technologies and services.
Malcolm is based in Sydney, Australia.
Associate Vice President Client Services (APAC)
Sridhar Cherukuri is an experienced BPM Consultant and IT Strategist, currently heading client services for APAC region. He leads teams responsible for BPM (Pega) Solutions which include technical design, development, implementation and customer support. He also oversees our Business Development, IT solutions, and quality assurance groups for the region.
With over 15 years experience in designing, developing and implementing technology solutions for Public Sector, General Insurance & BFS clients, Sridhar's technical expertise includes delivering IT Strategy, Program & Project Management, Leadership and Business Development. Sridhar is actively involved with our largest clients in shaping their global development & delivery strategies.
Prior to joining Incessant Technologies, Sridhar has worked in various hands-on roles with leading ICT Service providers and was an integral member supporting key BPM Initiatives at various Banking and Financial Service providers.
Sridhar holds Master's degree in IT from University of Ballarat, Australia and Business Administration from Kakatiya University, India. He is also a Pega Certified Systems & Business Architect.
Associate Vice President - Client Services (UK & Europe)
Vijay Poondy is the Associate Vice president Client Services, UK & Europe Region. He also heads the Global Banking Solution Practice.
Vijay Poondy brings with him an experience of more than 18 years in the IT industry spanning from delivery, strategy, consultative selling, stake holder management, vendor management and business development. He has been responsible for rolling out large BPM transformation programs, winning key customer accounts, cross-selling, providing consultation, management and implementation oversight in his previous roles and engagements. He has worked primarily in the areas of BPM and ECM using Products like Pega PRPC, IBM BPM, Oracle UCM, Filenet and custom application development using Java and Mainframe technologies. Vijay Poondy also brings in extensive experience in Banking (Retail Cards and Credit, Risk & Compliance), Financial Services (Capital markets, Asset Management) and Aviation (MRO) domains.
Vijay Poondy holds a BE(Honours) from BITS, Pilani and is a Pega Certified Methodology Black Belt (CMBB) professional.
VP of Sales - North America
Stephen is the Vice President of Sales for North America and is based out of Boston, MA. In his current role, he focuses on Pega's solutions and is responsible for growing and developing valued customer relationships.
Stephen previously worked as an Enterprise Account Executive with Pegasystems and more recently FICO. In this role, he worked with some of the world's largest financial institutions on implementing innovative technology solutions. His focussed on technology designed for the larger enterprises such as Case Management, Business Process Management, Business Rules, Customer Relationship Management, Decision Management, Analytics and Big Data.
Terrance Joseph is the Vice President of Sales, North America, with key focus on growing the Appian Practice at Incessant. In this role, Terrance will focus on strengthening the strategic alliance with Appian, build a strong delivery & presales team to ensure delivery excellence to our customers and also to build Appian solutions across various verticals to speed up delivery with quality.
Terrance has a long career in Enterprise Software and Services Sales & Implementations ranging from ERP, PLM and BPM, supporting customers on their business and digital transformation journeys. Before joining Incessant, Terrance served as a Vice President of Digital Sales at Persistent Systems. Prior to this role, Terrance has also held leadership positions with Dassault Systemes a market leader in PLM.
Terrance is based out of Atlanta, GA.
Katrina is responsible for leading the global marketing strategy at Incessant, with a particular focus on creating demand generation programs that drive pipeline and revenue for new business.
Prior to joining Incessant, Katrina held the role of Global Marketing Director at Fiserv, Inc for the Financial Crime Risk Management group and was responsible for marketing strategy, demand generation and communications, focusing on driving sales pipeline and creating compelling content and multi-touch campaigns to increase brand awareness and response rates. Prior to this, Katrina held various marketing roles at CheckFree and Accurate Software that included direct marketing and database management.
Katrina holds a Marketing and Design degree from Southampton Solent University and enjoys scuba-diving, skiing and the occasional sprint triathlon.